Frequently Asked Questions
- Are My Booking Manager Fees charged for Hold status registrations
- Do you get charged for cancelled bookings?
- How do I create a payment for a Pay By Other registration?
- How do I Reconcile My Booking Manager Payments with My Bank Account?
- How to Add Complimentary or Free Sponsorship Registrations
- How to Bypass a Payment
- How to change the URL Address link of a Registration Site
- How to Distribute Survey Results
- How to download an Excel file or CSV of the survey results?
- How to email all registrants?
- How To Make Payments For On Hold or Outstanding Balance Registrations
- How to re-open, close, delete (Archive) an event or a registration type?
- How to re-send a survey to a specific registrant
- How to resend an invoice to a registrant?
- I forgot to send the Survey. How do I send it after the event?
- Is there a way to see the registration availability or limit for each project/event?
- Page Unresponsive Issue
- The Financial Attendee report shows unpaid registrations and outstanding balances
- Unable to View or Send Confirmation, or Accept Surveys - Project Closed
- What do I do with Hold registrations?
- Which website address should be used?
- Why are registration options not available even though the project is still open
- Why are the Total Amounts different in the Dashboard and the Fees Summary?
- Why was a Credit Card declined