Frequently Asked Questions

Why does “Session Timeout” appear when loading the registration site?
A 'timed out' or 'this session has timed out' message during the registration process may occur if the initial page being loaded is via a hyperlink on another web page. The likely cause is the My Booking Manager page loads within a frame whereby the required My Booking Manager cookies are lost in the process.

The problem can be identified when clicking on the hyperlink (eg let's call the web site myevents.com with a hyperlink "Enter Here" that links to eg:  e.mybookingmanager.com/winterevent).

When clicking on the "Enter Here" link, if the My Booking Manager pages opens and still shows the original web site link (eg myevents.com), then it's possible it may cause timeouts.  A solution is to make the sure the hyperlink target is set to open in a new window.

If the My Booking Manager pages opens and displays the event link (eg e.mybookingmanager.com/winterevent), then all should be ok.  


 Last updated Tue, Jun 25 2013 9:00pm

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