Frequently Asked Questions
1) Login to the Camtech Console (https://echannel.camtech.com.au/eChannel/login.asp )
2) Click on the Search menu
3) Enter the order number if you have it or just do a search on a date range
4) From the list of transactions shown, click on the 'View' (far right of the page) that corresponds with the payment that you want to do a refund for
5) Click on the 'Refund' button
6) Enter the Authorization code
7) Click on the 'Pay Now' button
- Transactions are updated every 15 minutes.
- The limit with this is that Camtech only stores the card details for 3 months after the payment.
- To obtain an Authorisation Code or change your account password, contact Camtech at firstname.lastname@example.org.