Frequently Asked Questions

How to refund a credit card payment

Bank Credit Card Merchant Account Transactions

Doing The Credit Card Refund 
To refund the actual payment for a bank credit card merchant account:
  1. In My Booking Manager, identify the Registration ID Number (from Preview Registrations) for the Credit Card Payment.
  2. Log in to your Bank Credit Card Merchant account or Payment Gateway to refund the credit card payment.
  3. Identify the transaction using the Registration ID and refund the amount.
* For any assistance required with your Paystream payment gateway account, please contact Michael Smith, Phone 1300 363 493, michael.smith@paystream.com.au)


In the Management Console:
  1. In the Reports/ Review Registrations, click on the registration that requires a refund.
  2. Enter a Payment/Refund/Credit
  3. Enter the refund details.
Note this is for My Booking Manager records only.


PayPal Transactions
To refund a Paypal payment:
  1. In My Booking Manager, identify the Registration ID Number (from Preview Registrations) for the Credit Card Payment.
  2. Log in to Paypal and refund the credit card payment (generally click a refund button)
When a PayPal credit is made, the refunded amount is automatically inserted into the My Booking Manager attendee financials, including the invoice (provided the refund was performed on the same Paypal transaction). If the balance prior to the refund was zero, the Invoice balance will show the balance due by the amount refunded. A credit then needs to be applied (Reverse Invoice) on the invoice as follows.

To add the credit on the invoice (ie make the invoice balance zero),
In the Management Console:
  1. In the Reports/ Review Registrations, click on the registration that requires a refund.
  2. Enter a Credit (Reverse Invoice)
  3. Enter the refund details.


 Last updated Tue, Jun 25 2013 10:00pm

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